Which countries’ residents are not allowed to play at Las Atlantis?

Las Atlantis Casino doesn't provide its services to residents of Afghanistan, Aruba, Azerbaijan, Bangladesh, Belarus, Bonaire, Brazil, Costa Rica, Curaçao, Estonia, France, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Saba, Spain, Statia, St. Martin, Turkey, Ukraine, United Kingdom or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles).

How do I register for Las Atlantis Casino?

All you have to do is click the button “Sign Up” at the top-right corner of the casino’s homepage and fill all the forms with your personal information, in order to create your own account.

What is the legal age for playing at Las Atlantis?

You have to be at least 18 years old to use the services of Las Atlantis.

Can I play for fun?

Yes, there is the possibility of playing without depositing money. However, to play demo versions of our games, you still have to be logged into your Las Atlantis account.

How can I use my bonus money?

You can use your bonus money, playing all kinds of games included in your promotion. Two exceptions are Live Dealer games and Network Progressive Jackpot games.

Can I play Las Atlantis Games on Mac?

Yes, all instant play games are accessible from any device, including Mac.

Is it safe to play at Las Atlantis Casino?

We use state of the art technologies to provide you with safety while you are playing at Las Atlantis. The SSL certificate technology will secure all the data submitted via the website forms.

Where can I check whether it’s legal to play under my jurisdiction?

Las Atlantis administration strongly advises every customer to consult their local gambling laws before signing up and creating their account with us.

Can I play at Las Atlantis on my iPhone/Android?

Yes, the mobile version of Las Atlantis is compatible with any iOS or Android device.

Is it advisable to use a particular browser when playing at Las Atlantis?

The best possible performance is guaranteed when using the Google Chrome browser; however, the instant play games are available via any browser.

What are the deposit methods available at Las Atlantis?

The full list of all the deposit methods is available in the Banking section of the casino’s main page. You are free to use any of the listed deposit methods presented in the Cashier at your Las Atlantis account.

How to make a deposit?

It’s really simple. Sign in to your account, go to the section “Cashier” and select a “Deposit” tab. Then, you will have to choose a deposit method most suitable for you and make your deposit. If you decide to play from your mobile device, you will simply have to go to the “Deposit” menu.

How long does it take to process my casino deposit?

All the deposit methods offer you an instant money transfer; however, if you are using your Bitcoin, Litecoin, Ethereum or Tether wallet to make a deposit, it might take up to 15 minutes for your money to be transferred to your account.

Do I have to submit any documents when depositing money?

There are no documents needed for making a deposit at Las Atlantis Casino. However, in some rare cases, we might ask you to provide a Credit Card Validation form to ensure the safety of your transactions.

Is it safe to use my credit card information at Las Atlantis?

It is totally safe to deposit and withdraw your funds at Las Atlantis; all the transactions are processed through the gateway provider, which means that you deal directly with your payment provider.

Will my credit card history show that the transaction was made to/from a casino?

Your credit card history will not show any links to Las Atlantis Casino; neither will it show any gaming activity or participation in activities connected with gaming.

How to validate my account?

After your first successful deposit, our customer support representative will contact you via phone to confirm your first purchase. You will also have to undergo a certain verification process once you decide to withdraw your money from your account. Our billing department will ask you to provide them with your personal information to prove your identity. You will be able to find more on that matter in our T&C, as well in the section Banking.

Can I deposit money using a payment method that is not in my name?

All the payments at Las Atlantis Casino must be made to/from a credit card that belongs to the player.

Are any fees applied when depositing money at Las Atlantis Casino?

Las Atlantis Casino doesn’t charge any fees when processing your deposit. However, your payment provider may do so. So check the transaction policies of your provider before making your deposits.

Can I make a deposit using Venmo?

How do I request a payout?

After you have submitted all the necessary documents for proving your identity, you will be able to request a payout in the Cashier section of your account. If you are using your mobile device, you need to go to “Menu,” and then to the section “Payout”.

Is it possible to reverse a payout after I have requested it?

As long as the transaction has the status “pending payout,” you can easily reverse your payout request in the Cashier section of your account. If you are using your mobile device, go to “Menu,” and then to the “Payout” section.

How long does it take to get a payout?

All the information you need about your payout processing terms is available in the Banking section.

Are there any fees applied for payouts?

Las Atlantis Casino doesn’t charge any fees when processing your payout. However, your payment provider may do so. So check the transaction policies of your provider before requesting payouts.

What is a Welcome Bonus?

There is a special promotional package available for every new player registered at Las Atlantis Casino. You can claim the bonus on your first five deposits. The package offers you a choice of bonuses that you can claim repeatedly. All the terms and conditions for each offer are described in the Promotion section of the website.

What is the meaning of the wagering requirement?

To be able to withdraw their winnings, a player has to play a certain amount of times through the total amount of the deposit, and the bonus received. The equation for the calculation can be presented like this - Nx(D+B), where N is the number of times the deposit, and the bonus must be played through.

To make this a little clearer, let’s imagine that you claim a 100% bonus for your $100 deposit. And you’ve received another $100 as a bonus. Let’s say that the wagering requirements are 35x(D+B); in this case, you will need to wager 35x($100+$100), which is $7,000, in order to withdraw your winnings from your bonus.

How to claim bonuses

Are there any restrictions while I am using the bonus?

All the bonuses and promotions at Las Atlantis are designed for a specific type of game; and that’s why, if the terms for the specific bonus in question state that it can only be used for slots, then you can really only use it to play slot games. Also, you have to keep in mind that each bonus has special wagering requirements that have to be fulfilled before you can withdraw your funds, along with the maximum allowed bet of $10. You can read a more detailed explanation of each process in our Terms and Conditions.

Comp Points, what are those?

Comp points are the rewards you get when you place bets with Las Atlantis Casino. You can convert these points into a wager-free balance, at a rate of 100 points per $1. The minimum amount of comp points you can claim is an equivalent of $1.

Why are there some limits applied during the bonus play?

We have to make sure that our bonuses are not subject to any bonus abuse strategies, and that’s why we apply some limits during bonus play. This allows us to make bonuses bigger and lower our wagering requirements, so that all the bonuses are entertaining and lucrative enough to satisfy the needs of our clients.